Barrie
Traveller
25 comments
Posted 3 hours ago
Just a heads up that I've learnt the hard way. From my observation Trainline simply acts a a reseller and is not interested in helping out once a ticket is bought. I've been caught out by not thoroughly investigating the cancellation of ticket conditions. I have a bunch of tickets booked throughout Italy this month and the next but I can't use them as my flight to Europe was cancelled because I was transiting through Dubai.
Rather than deal with Trainline I went to Trenitalia, Italia and OBB direct. The first two there's been no response and OBB says sorry no refund possible. So if you're using one of these 3rd party platforms burrow down into the weeds for the cancellation conditions.
MisterSteve
Traveller
1166 comments
The fact that Trainline aren't very good at processing VALID refund claims has been well publicised since the start of covid lockdowns 5 years ago and isn't news.
HOWEVER, many cheap early booker fares are not refundable unless the train is cancelled (which was what was happening 5 years ago). In this case the trains are not the problem, it's your flight. If you bought non refundable tickets you should have had insurance to cover this.
Trainline DO show these conditions and as soon as they show the price, they don't hide it pages into the booking.