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1970
Traveller
7 comments

Posted 2 weeks ago

Can someone help me. I have bought a ticket from denmark to Austria but no ticket found any advicess.

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MisterSteve
Traveller
989 comments

replied 2 weeks ago

You bought a ticket from which company??? And how ??? And if you are expecting emails have you checked your spam folder???

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1970
Traveller
7 comments

replied 2 weeks ago

Railcc, Deutsche bahn

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1970
Traveller
7 comments

replied 2 weeks ago

My paypal acount has been charged but no email from them or confirmation in any way.

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MisterSteve
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989 comments

replied 2 weeks ago

who did paypal say took the money?

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1970
Traveller
7 comments

replied 2 weeks ago

DB vertieb Gmbh

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MisterSteve
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989 comments

replied 2 weeks ago

So DB took the money, if the system was working properly (which I have doubted for a long time) you would have received an email with the ticket in a PDF almost immediately. You should have been given a booking number on screen. As this is an international journey use https://int.bahn.de/en/help click "search order" in the centre of the screen and see if either the booking number or your email address are recognised. If that doesn't work use the contact option and select the form for int.bahn.de . Give them the URL https://rail.cc/deutschebahn -this may be something they know nothing about but the software is definately theirs, it's something that was offered to travel agencies but few use. If they can't help use paypals refund claim for "not delivered".

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1970
Traveller
7 comments

replied 2 weeks ago

I got a refund from paypal. Thank you very much.

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1970
Traveller
7 comments

replied 2 weeks ago

I have made a reservation on DB website and all is ok. Have a nice Day.

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MisterSteve
Traveller
989 comments

replied 2 weeks ago

That's good news. did you apply for the refund or did DB send it automatically (because it was linked to a dead system)

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1970
Traveller
7 comments

replied 2 weeks ago

I have made a comply to DB and just get a e-mail from paypal for refund.

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MisterSteve
Traveller
989 comments

replied 2 weeks ago

Very interesting, that looks like DB have realised what is wrong. But I have found at least one travel agency also using this old software. Andthe version used by Bild newspaper is still online, although not linked from Bild.

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1970
Traveller
7 comments

replied 2 weeks ago

Good to know. Thanks for advice. My issue was solved quickly.