anonymous
Traveller
2469 comments
Posted 14 years ago
Hey guys.
I just ordered the Interrail Passes for me and a friend and received them yesterday. I took a look on them and had to notice that I had misspelled my friend's first name. Instead of Jonas it reads Janas...really stupid of me, I know. Now my question is, do I have to send this pass back and pay a 15% fee (would be around 25€). Or do you think, we could leave it like this without getting into too much touble? I mean, after all there is the Passport ID and the correct last name on it and maybe you wouldn't even notice the a with a quick view...what do you think? It's our first Interrail so we are not sure....
Thanks for your help
zenabi
Peter
Traveller
9333 comments
Hi.
Normally you won't get any problems. But you never know.
I send you the contact details of the ticket office. Ask them for details.
Peter :)
anonymous
Traveller
2469 comments
Thanks a lot.
I just wrote an e-mail to them. We'll see what they reply and I'll let you guys know. For future reference :D
anonymous
Traveller
2469 comments
Okay, the Ticket Office in Britain couldn't really help me since I bought the tickets here in Germany so I contacted Deutsche Bahn again. At first they gave me the information, that I could just get it refunded to 85% but I asked again and now they told me I could send it back and they would give me the right ticket without additional charges! :)
That's the right way to start a weekend ;) Now, we just have to find couchsurfers to host us and our trip can start!
Peter
Traveller
9333 comments
Ah okay. Of course you have to ask at the place where you bought the tickets.
I thought you bought the tickets via our office at [ux]https://rail.shop/interrail[/ux] - then you support at the same time all our work and this forum, not only a big anonymous company.
That's the reason why I gave you the contact details of our office in the UK - it is not Deutsche Bahn!
But at the end you see: next time, use our office as you get a nice and friendly service. :)
Have a nice trip, Peter :)