oidmaps
Traveller
2 comments
Posted 2 years ago
Ahoj,
with an InterRail pass I just got charged in the RENFE Feve from Ferrol to Oviedo 12.25 EUR.
I think the complete Feve network is free of charge with a valid InterRail pass with correctly filled in details.
The ticket I got selled seems to be half the price of the official fare.
I think this was a mistake, and I would like to get my money back.
Is there anyone aware of
* official documentation in spanish about InterRail validity on Feve, so I can show that to people at a ticket office? (I don't speak spanish.)
* what the procedures would be in that case?
Interrail.eu also lists InterRail as valid on Feve [1], but as we know Interrail.eu is not always up to date, and people from Renfe I show that could argue "well, yes, you got a 50% InterRail discount, so it's valid".
Regards!
[1]
https://www.interrail.eu/es/plan-your-trip/trains-europe/railway-companies
Flo
Traveller
10723 comments
Hi!
Dont expect do find any useful information on RENFE website - I think they still mention the old 1900 rule for night trains.
I dont remember where/when I found the information about FEVE accepting Interrail (and not only giving 50% discount) back in the day; anyway your ticket should be fully valid on FEVE.
Only option I see for the moment is to use the contact form on RENFE/FEVE website and make a complaint. But dont expect too much, I asked them yesterday specifically if Interrail was accepted on FEVE services and all I got was a quite generic answer that RENFE accepts Interrail. Which I interpret as that yes, FEVE is included too (meaning that I would refuse to pay extra) but I dont know what your chances are to get your 12,25€ back.
Maybe also complain directly at Interrail and/or contact your local agency for passenger rights (in Austria this looks like this: https://www.apf.gv.at/en/agency-for-passenger-rights.html)
Flo
Arend7
Traveller
587 comments
Looks to me Ferrol-Oviedo is run by Virail. A private company that is not part of Renfe. Therefore I suspect Interrail is not valid there.
Flo
Traveller
10723 comments
Virail? Thats a booking engine right?
oidmaps
Traveller
2 comments
> Looks to me Ferrol-Oviedo is run by Virail.
It's run by RENFE since 2015. Where did you get above information from? Look e.g. at https://www.renfe.com/es/en/suburban/cercanias-feve or https://en.wikipedia.org/wiki/Renfe_Feve.
---
Regarding the general case:
OK, just for completeness -- I have continued this discussion in the German railway enthusiast Forum “Drehscheibe Online -- Auslandsforum ‘classic’”, here[1] is the discussion.
It continued like this:
I was at the FEVE ticket office in Ovied\o, a little short of time to the train to León. Filled out a form handwritten with day, train, time, contact information, and text what was going on. There were two copies for me, the original was kept. The person at the counter copied my tickets and kept the ticket’s copies.
So let's see what comes, maybe I write to the RENFE/ FEVE an email also.
By the way, it went on in the train León-Bilbao: Conductor and her collegue had no idea. They then did a phone call somewhere. Thereupon they studied the InterRail ticket profoundly and whether everything was filled in correctly. Then she asked me via online translation if I had paid in other trains of this kind -- which I denied (to tell I had paid, but incorrectly, would have been too complex with the language barrier, besides, I have already claimed it under approval of an employee in Oviedo, so I think the “no” here is OK for practical reasons), and I also showed to her interrail.eu/es/plan-your-trip/trains-europe/railway-companies [2]. Thereupon they typed again in different devices and phoned, and then it was accepted.
After a change of conductor, the new one did immediately recognise and accept the ticket, as well as did the person in the ticket office in Bilbao which I had to ask to let me through the barrier.
.. upcoming information I will provide in the German forum in this thread [1], only, so if interested follow there.
[1] Discussion at "Drehscheibe Online":
https://www.drehscheibe-online.de/foren/read.php?030,10045358,10045358#msg-10045358
[2] InterRail website about validity on FEVE:
http://interrail.eu/es/plan-your-trip/trains-europe/railway-companies
oidmaps
Traveller
2 comments
...
> Maybe also complain directly at Interrail and/or contact your local agency for passenger rights
what has this to do with passenger rights? I did not have any considerable delay or cancelled train.
Flo
Traveller
10723 comments
They could help in case the train company doesnt reply to your complaint.