Louise
Traveller
1 comments
Posted 2 years ago
Hello I have just paid for my journey from Hamburg to Prague and I still have not recent ticket
My name is Louise Atolo
Attached is my proof of payment
No tickets
Peter
Traveller
9331 comments
Hi.
At which company/website did you booked your tickets? Then I can give you the support details.
bahn.de
cd.cz
Trainlin or Omio ?
Peter :)
Louise
Traveller
1 comments
Bahn.de is where I booked from
Peter
Traveller
9331 comments
Hi.
Did you got a booking confirmation number? It looks like: AB12345
If so, you can go here and fill in into the first field your booking number. In the second field your family name.
https://fahrkarten.bahn.de/privatkunde/start/start.post?lang=en&redirected=1#stay
If you do not have a booking number, please ask their service team here:
https://www.bahn.com/en/contact
And an email contact form is here:
https://www.bahn.com/en/contact/other
Best wishes, Peter