anonymous
Traveller
2469 comments
Posted 7 years ago
Hello all,
on 23rd of June we traveled from Munich to Fussen and around 7 pm we reached Fusson by regional train 57356. we forgot our backpack which we put it up and we just took our luggage and went out. when we reached hotel after half an hour we remembered we forgot the backpack . all places were closed and next two days were holidays. we just get help from friends in Germany and call the hotline and filled up the form online in lost and found. we took a taxi to follow the train but we could not find the train.
now its almost 2 weeks from that day and we still desperately searching for the backpack. it was a mac book pro laptop inside and shaver and chargers and international driving licence and 3 portable hard disk , some personal stuffs and some files for our business.
If any one can help us to find our backpack or guide us if there is anything else we should do to find it , we would appreciate.
Thanks
Flo
Traveller
10724 comments
Hi!
I assume you have been contacting DB (German Railways) Lost&Found office?
If they havent found anything (an item lost on board the train should end up there) you could still try to contact the lost&found of the city of Füssen: [ux]https://www.stadt-fuessen.de/4311.html[/ux]
Good luck,
Flo
anonymous
Traveller
2469 comments
Hi Flo,
Thanks for your answer. The website is in German and I don\'t know what to do. I just ask a taxi driver in Fussen to go there and ask if they find something but he said no. But still the problem is he couldn\'t talk in English and I couldn\'t talk in German! So I texted him via whatsapp with help of google translate!
And also a police officer in Augsburg also told me that he called them.
By the way. I think I tried all of these. And from yesterday my id in DB is not working!!!
Thank you again
Flo
Traveller
10724 comments
You can claim a lost item via the online form [ux]https://www.fundservice.noncd.db.de/vuginternet/view/fundservice.faces[/ux] up to four weeks after you lost the item.
After that you can also use the phone number listed here [ux]https://www.bahn.de/p/view/service/fundservice.shtml[/ux] - attention, this is a premium line, costing 0,59€/min from a German landline, different fares can apply from mobile phone or from other countries.
anonymous
Traveller
2469 comments
Thank you very much for your answer.
Yes we already filled up the form but from yesterday we can\'t enter the online search!!!
After two weeks they blocked us. Isn\'t it crazy ? We can\'t call because we don\'t know the language to follow what it says!!
Flo
Traveller
10724 comments
Hm...thats a pity... :(
You could try to contact the DB in UK via 0044 (0) 8718 80 80 66, but I dont know if they can help you with lost&found claims. Another option would be the general DB information number 0180 6 99 66 33 (German number).
anonymous
Traveller
2469 comments
Thank you very much. I will try to call.
Quenzon
Traveller
97 comments
Hi MarTia,
sorry to hear about your backpack :(
I\'ve lost luggage in German trains twice over the years, and my experience with the lost luggage office of DB has been positive each time. I always got my items back for a small fee. Frankly, I don\'t think they would discriminate against you for not being or speaking German or "block" you from the system (though stranger things have happened) - this is likely just a technical glitch. If you\'re having trouble making inquiries by phone, you could ask someone at your Hotel (or the local tourist information) to fill out the from for you in German.
I hope it all works out :/
Best,
Quenzon
anonymous
Traveller
2469 comments
Thank you Quenzon,
You were lucky. We are not ????
Still couldn\'t find anything.
We can access to the online search after 2 days.
I am just going to be disappointed ????
Quenzon
Traveller
97 comments
Hi MarTia,
that\'s really unfortunate - I\'m sorry. I lost my luggage on long distance trains each time. I would say on a local train like from Füssen to Munich, it\'s more likely for things to be stolen, because the train stops more often and it\'s easier to get on and off unnoticed. Also, after the trip, the train usually make the same jouney back - so there would have been other passengers coming in after you and anyone could have taken it. Sorry to bring you more bad news :(
My advice would be go get help with the online form or the hotline from someone who speaks German.
Best of luck,
Quenzon
anonymous
Traveller
2469 comments
Thank you Quenzon,
we went to police station in Augsburg and they were really helping us and tried to call some people but we went there on Monday! 2 days passed and we could not find our backpack. they told us its rare that some robbery happen in trains. they said may be the one who check the train took your bag and it was holidays after that and he took your bag in his/her home and will bring it to the office when he will go to work!. we left Germany on Tuesday and just check the online form and we dont know what else we could do.
we cant call hotline from Iran and since it has costs for people in Germany too I cant ask my friends to call them constantly.
if you think there is something more that we can do, please help us to find it.
I read somewhere that may be some passenger took it and give it to city administration office which has lost and found there too. we checked Fussen city but for checking the Munich again there is a website in German! and I wrote them an email in English and they sent me an answer in German directed me to a website which is also in German!
greetings
Quenzon
Traveller
97 comments
Hi MarTia,
okay, that\'s a start.
If you post the email here, I can translate it for you and you can read what it says.
Best,
Quenzon
anonymous
Traveller
2469 comments
Sehr geehrte Damen und Herren,
wir bestätigen hiermit den Eingang Ihrer E-Mail.
Sofern Sie einen sogenannten Massenartikel wie Schlüssel, Brille, Schirm
oder ein Kleidungsstück verloren haben, kommen Sie bitte persönlich bei
uns vorbei. In Ausnahmefällen bearbeiten wir Anfragen auswärtiger oder
schwerbehinderter Personen, wenn der gesuchte Gegenstand genau
beschrieben werden kann.
Wenn eine Fundsache Hinweise auf den Eigentümer gibt (zum Beispiel
Ausweise oder Handys mit SIM-Karten), wird dieser von uns automatisch
benachrichtigt. In diesen Fällen brauchen Sie nicht bei uns nachzufragen.
Ansonsten können Sie Ihre Verlustanzeige auch online schicken. Den
Zugang dazu sowie alle weiteren Informationen für Verlierer,
Wiesnbesucher und Verlierer aus dem Ausland finden Sie auf unseren
Internetseiten unter www.fundbuero-muenchen.de
<http://www.muenchen.de/rathaus/Stadtverwaltung/Kreisverwaltungsreferat/Fundbuero.html>.
Bitte beachten Sie außerdem, dass verschlüsselte E-Mails nicht geöffnet
werden können. Informationen dazu finden Sie unter
_www.muenchen.de/ekomm_ <http://www.muenchen.de/ekomm>.
Mit freundlichen Gruessen
Landeshauptstadt Muenchen
Kreisverwaltungsreferat
HA I/23 - Fundangelegenheiten
Oetztaler Str. 19, 81373 Muenchen
U6-Haltestelle Harras oder Partnachplatz
Tel. ++49-89-233-960 45
Fax: ++49-89-233-459 25
E-Mail: fundbuero.kvr@muenchen.de
anonymous
Traveller
2469 comments
Thank you
Quenzon
Traveller
97 comments
Mi MarTia,
here is what is says in the email:
########################################
Dear Madam or Sir,
we hereby confirm that we have recieved your email.
If you have lost a generic mass-produced article, such as keys, glasses, umbrellas or clothing, please come to our offices in person. In exceptional cases we are able to process request of foreign residents or people with disabilities, if the lost article can be described exactly and in great detail.
If a lost article can be traced to its owner by means of identifying information (for example, ID cards or cell phones with SIM-cards), the owner will be contacted by us unprompted. In these cases, it it not necessary for the owner of the item to contact us. We will get in touch with you.
In other cases, you can send us an online report about your lost item. Access to the reporting form and related information concerning owners or lost items, visitors of the Wiesn and foreign residents who have lost items you can find on our Website: www.fundbuero-muenchen.de
<http://www.muenchen.de/rathaus/Stadtverwaltung/Kreisverwaltungsreferat/Fundbuero.html>.
Please note that we are unable to recieved encrypted email. You can find more information here: www.muenchen.de/ekomm_ <http://www.muenchen.de/ekomm>.
Best regards,
Landeshauptstadt Muenchen
Kreisverwaltungsreferat
HA I/23 - Fundangelegenheiten
Oetztaler Str. 19, 81373 Muenchen
U6-Haltestelle Harras oder Partnachplatz
Tel. ++49-89-233-960 45
Fax: ++49-89-233-459 25
E-Mail: fundbuero.kvr@muenchen.de
##########################################################
Did you have any identifying information on the backpack, such as a nametag or an ID card?
Best,
Quenzon
anonymous
Traveller
2469 comments
Dear Quenzon,
Thank you very much.
Yes in backpack it was almost all the things mentioned here:glasses, umbrella, laptop, some personal stuffs, keys and driving license with the name!
But in lost and found they didn\'t find anything.????
Maybe someone took it. Laptop is not turned on yet.
The problem is when i go to the link, its in german again and when I make it in English the page totally change !