fbirra
Traveller
2 comments
Posted 10 years ago
Hi!
First of all, since this will be my first post here, let me tell you all that this is a great project and source for important, or should I say vital, information for inter railers.
I'm planning an inter rail in family. Our ages are 45, 44, 13 and 10 and we have global passes, bought in Portugal. Our travel is towards the Alps region with stops in Barcelona, Zurich, Florence, Venice, Bled, Ljubljana, Fuessen and Geneve.
My first problem is that I couldn't book our seats for the night train from Cèrbere to Mulhouse on the 19th of August here in Lisbon.
When I access voyages-sncf.com ( [ux]https://rail.shop/sncf/reservation[/ux] ) I put in the number of passengers (4) and I get a total value of 74.80€ and a proposal for a first class travel for 100€. These values are (apparently) for travellers between 26-59 years old. When I try to fill in the correct ages for each passenger, the price goes up to 103.60€. The problem is that for my daughter reservation, it goes from 18.70€ to 47.50€. The fare indicates LOISIR REDUCED FARE Instead of Interrail, no matter what I put in the form.
I believe this is a bug from the web application and it also happens for the 0-3 years old case. It simply ignores the fact that the passenger holds an interrail pass.
What should I do? I never read anything about different prices for reservation of seats for different ages...
Thanks in advance.
Fernando
fbirra
Traveller
2 comments
Does anyone know if this route is troublesome at this point of the year?
I'll arrive in Barcelona on the 16th and I could try to book the seats there for the 19th.
Fernando
Peter
Traveller
9333 comments
Hi Fernando.
As you did not bought your Interrail passes via the railcc partner links, you should ask at the place for help, where you gave your money too. As railcc needs the ticket sales via [ux]https://rail.shop/interrail[/ux] to continue with all the free information we offer, the forum, to pay the web-servers, the programming, our food, ...
So railcc is not the support for companies like for example CP, which earned the money from you. CP is responsible for your support. I'm sorry.
Anyway, I just tested [ux]https://rail.shop/sncf/reservation[/ux] - for your date I got an offer of EUR 103,60 - if you click the ticket details, you see (age/price):
45 - EUR 18.70
44 - EUR 18.70
13 - EUR 47.50
10 - EUR 18.70
So the 18,70 are okay and the standard reservation fee for Interrailers.
The 47.50 are strange.
In your case I would just buy reservations for 3 adults (replace the 13 by aged 26-59) - I suppose you won't have problems in the night train. But check before with French SNCF.
Peter :)
Peter
Traveller
9333 comments
Oh. Now I saw after replacing the 13 by 26-59, it is still EUR 47,50 for one person in your list. Maybe the limited Interrail seats are already sold out, therefore you only get two last ones for EUR 18,70 - and then you have to pay more. :|
fbirra
Traveller
2 comments
[quote]Oh. Now I saw after replacing the 13 by 26-59, it is still EUR 47,50 for one person in your list. Maybe the limited Interrail seats are already sold out, therefore you only get two last ones for EUR 18,70 - and then you have to pay more. :| [/quote]
Thank you for your reply. I still can get 18.70€ x 4 at this point, so seats are still available. I replace one of the 26-59 passengers with 4-11 and the price goes up. I put back 26-59 and it goes down again. No problem with 12-25 (my son), the problem is with 4-11 (for my daughter) and 0-3 (I also tested that one).
I suppose I have two options. Risk buying with wrong age information or risk going to the station without reservation. At least I see that there is a cheaper alternative in case the train is full. I could go through Montpellier leaving Cèrbere at 7h05 and take the TGV 6878 to Mulhouse arriving there at 14h52. I would need to stay overnight at Cèrbere though... but the full ride would be quicker and cheaper: 4x 6€. By the way, the problem also happens with this trip if I try to make the reservations. 3x 6€ + 46.80€ (loisir reduced) for my daughter. It definitely seems to be a bug from the site. It treats children as normal passengers and ignores the Interrail conditions.